The sales representatives are trained to help you at your whim. It's like they know everything about your riding experience. I have to commute on a rough sidewalk and they were able to have me test an array of bikes until I found my best match. I'm so glad I chose the bike lane instead of a department store bike!
Lacks communication and trustworthy.
Excellent customer service! My daughter and I came in late Sunday afternoon for her bike repair, and they took care of us on the spot, even though they were very busy. It turned out to be a simple repair and they didn't charge us. I was then happy to buy a $100 bike helmet for myself. We will return for all of our bike needs.
Brought my son's old Trek MT220 bike in to order a broken hanger for the rear derailleur. That's the small 2 " piece of metal that attaches the rear derailleur to the back of the bike via a hex nut. We were given a quote over the phone for $30.00 for parts and the installation will be done complimentary . We were informed that our bike was in good operating condition. So no tuning was necessary. During the conversation, we specifically indicated that the bike is too old to worth any repairs more that the quoted $30.00. When we picked up our bike, the amount being charged was closed to $50.00 (that is nearly half the price of the bike' s worth). The part was $24.99 + $10.00 installation fee + $18.00 tuning fee. I am not sure why this information was not provided to us before hand via text or email (they were able to text us to let us know that the bike was ready for pick up). After voicing our concerns, they've reduced the cost down to $36.00. Yes, $36.00 for a small piece of metal that worth $5.00 on ebay and requires the bolting of one single nut and one mounting screw. It is hard to trust these guys with any verbal commitment. We were also told that the bike will be done in two days. It took them five. The staff is quite nice, but the way the business is being run is not direct and up front. Shadyyyyy.
Honestly the owner Todd is probably the most decent and honest owner in the business. Staff is very knowledgeable and friendly. I would recommend anyone and everyone here. Prices are great and service is fantastic.
The bike lane team is the best, they went so far beyond what was required to ensure my daughter's bike was up and running in no time. If you have any biking needs, the bike lane is the only place to go.
The Bike Lane is a US Bicycle Store based in West Springfield, Virginia. The Bike Lane is located at 8416 Old Keene Mill Rd, West Springfield, VA 22152, USA.
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